Real humans answering, right now 24/7 Est. 2017 / All 9 provinces

Let's talk
about what
no one says out loud .

Mental health, trauma response, and mediation that actually works. Real humans, on the other end of a WhatsApp message, at 3am, in your language when you don't know what else to do.

Start the conversation See what we're about
The 3am thoughtsThe call from the schoolThe silence afterThe marriage you can't fix aloneThe grief that won't leaveThe 3am thoughtsThe call from the schoolThe silence afterThe marriage you can't fix aloneThe grief that won't leave
We answer in your language
All 11 official South African languages
Where do you start? / 01

Pick the door that fits.

01 / 04
For yourself

You're going through something. You don't need a brochure. You need someone to pick up.

I need to talk to someone.
02 / 04
For someone you love

A partner, child, parent, colleague. You can see they're struggling you don't know what to do next.

Someone I love is struggling.
03 / 04
For workplaces & HR

A trauma at work hijacking, fatality, retrenchment, conflict. Real people on-site, not a wellness pamphlet.

There's been an incident at work.
04 / 04
For families & disputes

Conversations have stopped. Lawyers feel like the wrong answer. You need a third human in the room.

We need mediation.

Real humans.
No bots. No scripts.

A national network of qualified counsellors, mediators, social workers and case managers across all nine provinces.

Nomakhosazana Silinga
N

Nomakhosazana Silinga

● Social Worker · Western Cape

SACSSP

Lindelani Magubane
L

Lindelani Magubane

● Registered Counsellor · Gauteng

Paddy Venner
P

Paddy Venner

● Registered Life Coach · Western Cape

Dr Elzette Fritz
E

Dr Elzette Fritz

● Educational Psychologist · Western Cape

Thobeka Siduko
T

Thobeka Siduko

● Companion Counsellor · North West

Bianca Lawrence
B

Bianca Lawrence

● Registered Counsellor · Western Cape

What we believe / 01

This isn't a wellness app.

It's the medical that keeps us alive. It's the talking that lets us live. We've been doing this since 2017 quietly, properly, with real people on the other end of the line.

  1. 01 / 06

    We don't do chatbots. The voice on the other end of your message is a real, qualified human. #Human1st

  2. 02 / 06

    We don't do scripts. We do containing conversations, in your language, on your terms.

  3. 03 / 06

    We don't do nine-to-five. We answer at 3am, on a Sunday, on Christmas Day, on the worst day of your life.

  4. 04 / 06

    We don't do wellness theatre. We do trauma debriefing, mediation, family work, and escalation when it's needed.

  5. 05 / 06

    You don't have to be okay. You're allowed to be in pieces. We'll sit with you anyway.

  6. 06 / 06

    We do show up. Clinically, professionally, every single time backed by qualified and registered professionals across all nine provinces.

The platform / 02

A WhatsApp message
that actually gets answered.

ListenUp is our 24/7 confidential, one-on-one WhatsApp support service. End-to-end encrypted. No queue. No bot. No script. Just a qualified case manager and behind them, a national network of professionals ready to escalate the moment they're needed.

  • 24/7/365 real humans, every hour
  • End-to-end encrypted WhatsApp no app to download
  • Multilingual professional network across all nine provinces
  • Clinical escalation to armed and medical response when required
iPhone showing a ListenUp WhatsApp conversation
A short check-in / 04

Not sure if you should reach out?

Five questions. Two minutes. We won't store anything your answers don't leave your browser. We just want to help you decide what to do next.

Question 01

In the past two weeks, has it been hard to find joy in things you usually enjoy?

Question 02

Have you felt down, hopeless, or like there's a weight you can't shake?

Question 03

Has your sleep changed too little, too much, or restless?

Question 04 safety

Have you had thoughts about hurting yourself, or that the world might be better off without you?

Question 05

Have you been able to talk to anyone about how you're feeling?

Not ready to answer questions? Skip straight to WhatsApp ListenUp

Result

What we do / 03

Three pillars.
One human-first ecosystem.

We work across mental health, mediation, and physical response clinically supervised, governance-grade, and built for the moments that actually matter.

Support group session
01 Mental Health

When the inside is louder than the outside.

Wellness, family & bereavement counselling. Trauma debriefing within 72 hours. Parenting support. PTSD-informed care.

  • Counselling
  • Trauma
  • Bereavement
  • PTSD
  • Parenting
02 Mediation

When the conversation has stopped.

Family & divorce mediation. Workplace conflict before it hits the CCMA. Legal coaching that respects your wallet and your wellbeing.

  • Divorce
  • Workplace
  • Schools
  • Legal coaching
  • Rule 41A
03 Response

When the moment becomes an emergency.

Bundled armed and medical response, dispatched on a clinical decision not a guess. Nationwide, every province, 24/7.

  • Armed response
  • Medical
  • 9 provinces
  • Clinical trigger
  • SLA-backed
The thing nobody else does / 04

From a conversation
to a vehicle in the driveway.

When a ListenUp conversation flags real and present danger, our clinical team can trigger an armed and medical response unit to the caller's location. The decision is clinical. The dispatch is national. The liability stays where it belongs.

Live case anonymised

"They got there before he did."

A woman messaged at 11pm: ex-partner was on his way to the house, she was alone with the kids, she had no plan. Within seven minutes our case manager had assessed risk, clinically triggered dispatch, and stayed on WhatsApp with her until the response unit arrived in the driveway. She is alive. Her kids slept through it.

7min
Avg. dispatch time
9
Provinces covered
24/7
Every day, every hour
Field reports / 03

Real stories of success.

Anonymised case files moments where TTP was called in and a real life turned. Names and identifying details have been changed; the work and its outcomes have not.

High school students walking together
For schools & educators

High School Tragedy.

Two students. Twenty-four hours apart. We moved our practice on-site for three months.

Read the story →
Security personnel in uniform
For workplaces & HR

The Security Guard.

A workplace incident triggering long-buried trauma. Treating the symptom wasn't enough.

Read the story →
A young boy looking quietly contemplative
For families & disputes

The Forgotten Boy.

A divorce that had stalled for years. The dispute, it turned out, was never about the house.

Read the story →
Voices / 05

Real people, on the worst day, who reached out.

Quotes shared anonymously, with permission. We've changed nothing about what they said just removed anything that could identify them.

"My husband died on a Tuesday. I sent the message on Wednesday at 11pm. They answered in three minutes. I'm still here a year later."

Cape Town · 2024

"I didn't think I'd make it to Christmas. The case manager kept WhatsApping me every day for two weeks until I felt safe to keep going."

Joburg · 2024

"After the incident at work, three of my staff couldn't sleep. TTP came on-site within 24 hours. They didn't lecture they listened. We're still a team."

Eastern Cape · 2024

What we keep coming back to

"It is the medical support and services
that keep us alive.
But it is the psychological, mental, and social support
that enables us to live."

George L Engel  /  University of Rochester, 1977

Memberships
ASCHP DiSAC FAMAC SACSSP HPCSA NABFAM SAAM
Governance
POPIA HPCSA-registered Clinical supervision SLA-backed 9 provinces Since 2017
What happens when you reach out / 06

No forms. No queue.
A real human picks up.

You don't have to explain everything up front. You don't have to be ready. You just need to take the first step and send a message.

Step 01

You reach out.

WhatsApp, call, or message. No forms. No questionnaires. The door is always open.

Step 02

ListenUp answers.

A real, qualified human picks up case manager, counsellor, or social worker. End-to-end encrypted. In your language. Usually within minutes.

Step 03

Checking in.

We don't leave you wondering what happens next. Whether it was one conversation or the start of something longer, we follow up.

Step 04

Meet the experts.

If you need ongoing support, we match you with the right qualified professional counsellor, mediator, or trauma specialist in your province.

Your life matters. Your story matters.

Questions you might be holding / 07

The things people worry about before reaching out.

Honest about limits / 08

We're not the right call if…

The strongest practitioners are honest about what they don't do. Here's where we'll help you and stay with you until you get there.

the semicolon ; means the sentence continues

Yours does too.

Whatever you're carrying right now, you don't have to carry it alone. Send one message. A real human will answer.

WhatsApp ListenUp now Email us

After hours? 24/7 line 072 565 9255

Not okay tonight?